Blog

Godfrey Njagi
07-06-2021
No Comments

Experienced Freelancer

Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards
Perform quality assurance monitoring on IVR and/or Live Caller applications to ensure call quality and efficiency
Complete strategic transcription/monitoring/marking projects as requested
Maintain the DNC list in accordance with company policy
Escalate member reports of Adverse Events to the appropriate PM/SC as necessary
Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary
Finish coordinator’s daily assignments

Please follow and like us:

Leave Your Thoughts Below

RSS
Follow by Email
LinkedIn
LinkedIn
Share
Instagram
Telegram