Profile of Evans Ongong'a Guya

Evans Ongong'a Guya Customer Relationship Management Expert
7 years experience 0 projects worked Kenya
$10 /hr $0 earned
Admin Assistant JobsAnything Goes, Customer Support, Data Entry, Translation, Virtual AssistantBusiness Analysis | Business Plans | Business Writing | Report WritingCall Center | Customer Service JobsCopy Typing | Data Entry | Data Processing | Excel | WordCopywriting | Editing | Proofreading | Translation JobsCustomer Support|Data Entry|Excel|Virtual Assistant JobsData Entry and Excel ExpertVirtual Assistant Job

A multi-skilled professional with significant experience leading teams, mentoring them, managing company operations and ensuring the effective running of organizational operations. I am also passionate about building and maintaining business relationships that have resulted in the consistent realization of revenue. I can comfortably fit into any organization as I can assist in handling various roles and ensuring all my tasks are completed in time. Highlights of my working experience include; identifying and mapping the business strength and customer needs, providing operational support to help implement the marketing plan, taking the lead in developing quotations and proposals writing, training personnel in the business development department to develop their skills and managing agent recruitment as per laid down standards. I also possess a competitive spirit alongside a strong desire to exceed goals and maximize opportunities. I desire a position that will enable me to engage my expertise to help challenge and improve the growth and development of businesses and individuals.

Earn by Sharing (Visit S-Earn Page for Details)

Share

Earn by Sharing (Visit S-Earn Page for Details)

Share

Earn by Sharing (Visit S-Earn Page for Details)

Share

Earn by Sharing (Visit S-Earn Page for Details)

Share

Earn by Sharing (Visit S-Earn Page for Details)

Share

Earn by Sharing (Visit S-Earn Page for Details)

 

Share

 

Work History (0)

  • There are no activities yet.

Work Experiences

  • Direct Sales Representative

    KCB Bank Kenya

    02-2015 - 01-2019

    • Grew the branch loan book, branch deposits, sell banc assurance products and services, sold credit cards and alternative banking channels like agency banking, mpesa tills and pay bills through wide range sales and marketing activities.
    • Supported operational efficiency strategizing process through client feedback reviews.
    • Conducted KYC interviews to detect and avert potential fraudulent attempts against the bank.
    • Updated and preparedproduct knowledge presentations.
    • Prepared weekly productivity reports.
    • Carried out field visits to build and seal strong business ties with the bank’s clients.
    • Mentored beneficiaries of the KCB Bank foundation as the Corporate Social Responsibility deputy champion.
    • Conducted physical call back to clients’ work places to confirm their employment details for loan applications.
    • Prepared budget for customer visits activations during customer visit week.
    • Confirmed proper documentation and authentication of customer loan application and account opening documents.

  • Channels Performance Officer

    Co-operative Bank of Kenya

    02-2019 - 01-2020

    • Grew consumer uptake of the bank’s alternative channels i.e. agency banking, mobile banking, internet banking
    and merchant acquiring.
    • Managed agent recruitment as per laid down standards and CBK guidelines and track transactions and performance of the existing over 250 agents located within my region.
    • Supervised and appraised the agent’s activities, gave regular updates on the agent network and ensured excellent customer service delivery in the agent banking channels.
    • Provided continuous one on one agent training on operations, product knowledge and agent awareness on Anti- Money Laundering (AML) and Counter Terrorism Finance (CTF).
    • Ensured observance of Central Bank of Kenya guidelines on Agent banking by sensitizing agents on the CBK provisions and need to comply with the same.
    • Executed card business growth through merchant acquiring as well as relationship management with merchants and drove merchant transactions and turnover.
    • Worked with card business acquiring team to resolve operational issues and ensured adherence to VISA and MasterCard regulations.
    • Conducted periodic visits to drive Co-operative Bank PDQ usage and offer PDQ support to merchants.
    • Worked with the marketing team to ensure visibility of merchants and agents and ensured relevant branding and signage for them.
    • Supported product development and sales initiatives through identification of potential agents and co- coordinated joint marketing activities and cross selling alternative banking channels products.
    • Responded to agents, merchants, internal/ external customers and Central Bank of Kenya within the set standard time.

  • Assistant Manager-Business Development and Marketing

    Brett Communications Ltd

    02-2020 - 08-2020

    • Developing growth strategies and marketing plans to improve sales coupled with developing sales goals for the team and ensuring that they are met.
    • Identifying new sales leads.
    • Researching business opportunities and viable income streams.
    • Identifying and mapping the business strength and customer needs.
    • Planning and overseeing new market initiatives.
    • Providing operational support to help implement marketing plan, including departmental and individual objectives, in order to support the achievement of business results.
    • Reporting on success and areas that needs improvement.
    • Taking the lead in developing quotations and proposals writing.
    • Maintaining relationships with current clients and building long-term relationships with new clients.
    • Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
    • Training of personnel in the business development department in order to develop their skills i.e. pitching, presentations, negotiating etc.

Education

  • Ba. Development Studies with IT

    Maseno University

    09-2010 - 12-2014