Profile of Collins Mugo

Collins Mugo IT Support Specialist
6 years experience 0 projects worked Kenya
$15.00 /hr $0 earned
Admin SupportCustomer SupportITIT & NetworkingTechnical Support



1.      System administration:

        Microsoft Dynamic Navision support – ERP


        Database, SQL

        Microsoft Exchange email support

        Domain: User profile creation

2.      Datacenter management; Server mounting, configuration & maintenance


3.      Network

        Setup and maintenance of devices i.e. switches and routers.

        Cable crimping & maintenance

        Wireless Access points setup

4.      Software; Installations, license upgrades


5.      Assets management:

        Inventory management

        Liaise with vendors on purchase IT peripherals.


6.      IT Support:

        Remote & On-site end-user support

        IT Helpdesk: Lan Support, ticketing of support tasks

        Microsoft OS & office suite support


7.      Hardware:

        Desktop/Laptop setup, repair & maintenance(servicing)

        Printer repairs & maintenance


8.      Telecoms(Phone system):

        IP telephony configurations

        PABX system configuration

9.      Social Media

        Increasing traffic and engagement on different products.

        Develop concepts (Hashtags) with viral potential on Facebook & Twitter.

        Digital Marketing through social media engagement.

        Customer service skills




        Training staff on usage of various IT equipment

        UPS repairs and maintenance(servicing)

        CCTV setup, mounting and configurations


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